I can not connect to my server / I can not join my server

Last Updated -

Please check the following things:

  1. Make sure your server isn't turned off at the time you are trying to join. You can turn on your server in our app.
  2. Maybe you have enabled whitelist in our app. Either disable it or add the usernames of the people who may join your server to the whitelist in our app.
  3. Make sure you have entered the correct server IP and Port in MCPE.
  4. Make sure you have a legitimate copy of MCPE. (You need to buy it in the PlayStore/AppStore)
  5. Make sure your MCPE and your server are running the same version.
  6. Try rebooting your server.

If you checked everything and you are still having connection troubles, please let us know if there's an error message.

Have more questions? submit a request
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http://assets3.desk.com/
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