I completed an offer but didn't receive my free credits?

Last Updated -

If you completed an offer in exchange for free credits (such as downloading and playing a game) but didn't receive them, you will have to contact TapJoy support.

To submit a Support Request from within the app:

  1. Go back to the offer wall
  2. Once on the offer wall, click the 3 horizontal lines (menu) at the top left
  3. Tap on the link titled "Reward Status"
  4. Tap on the "Not Rewarded" tab
  5. Choose the offer that you completed (May take up to 24 hours for the "Submit" button to show)
  6. Tap "Request Support" and fill in your email address, a quick description and accept the "Terms of Service"
  7. Tap on the "Submit" button
Have more questions? submit a request
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