I completed an offer but didn't receive my free credits?

Last Updated -

If you completed an offer in exchange for free credits (such as downloading and playing a game) but didn't receive them, you will have to contact TapJoy support.
  • To submit a Support Request from within the app:
  • Go back to the  offerwall
  • Once on the offerwall, click the 3 horizontal lines (menu) at the top left
  • Tap on the link titled "Reward Status"
  • Tap on the "Not Rewarded" tab
  • Choose the offer that you completed (May take up to 24 hours for "Submit" button to show)
  • Tap "Request Support" and fill in your email address, a quick description and accept the "Terms of Service"
  • Tap on the "Submit" button

Complete the fields and submit the request for receiving your free credits. 
Have more questions? submit a request



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